At Puzzles Sauces, we aim to offer our customers a professional and enjoyable online experience. By making use of our website you agree to be bound by the terms and conditions laid out below. Please read them carefully.
They do not affect your statutory rights.
If you have any questions or comments with regard to these terms and conditions please contact us.
Any contract for purchases made through the website will be with Puzzles Sauces. Puzzles Sauces must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received Puzzles Sauces will confirm that your order has been received by sending an email to you at the email address you provide when you register. The shipment email will include your name, the order number and the total price. Puzzles Sauces acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Puzzles Sauces is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
These terms and conditions and all transactions relating to this website are governed by Scottish law.
These terms and conditions cover the G & Sons website and any orders placed by phone or email. Any other websites which are linked to and from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of other websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
Puzzles Sauces own the copyright and trademarks associated with this website. While we will use reasonable endeavors to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy.
We deliver to the UK only at present. Packages are generally dispatched within 48 hours of receiving payment. We offer free delivery for mainland UK.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected. We make every effort to deliver goods within estimated timescales, however delays are occasionally inevitable due to unforeseen factors.
Unfortunately, Puzzles Sauces cannot offer refunds or exchanges on perishable goods such as food, unless faulty or not as described.
If you wish to claim a refund you must do so in writing, by fax, letter or e-mail and obtain a Return Confirmation, the item must be returned to Puzzles Sauces, within 7 working days of receipt. No returned merchandise will be accepted without a Return Confirmation. We will credit you in the same manner as your original payment within 7 days of receiving the returned item.
If an incorrect item is sent by Puzzles Sauces, it will be replaced only if it is returned to us within 7 working days of receipt. Refunds cannot be made for any items that have been used or damaged unless the item is faulty. We will pay the return shipping costs if the product is defective or the return is a result of our error.
If your item arrives damaged, please report it to us within 24 hours of receipt with pictures. Where possible please write 'damaged' when you sign for your delivery. Please do not dispose of the item in case we need to supply it to the delivery company as evidence. We will then replace your item or return your money if we do not have a replacement item to send.
Ship authorised returns to the following address:
25 Easter Inch Court,
If Puzzles Sauces has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Puzzles Sauces from your credit card will be re-credited to your account and we will notify you by email at the address given by you upon registration. The refund will be made as soon as possible and in any event within 30 days of your order. Puzzles Sauces will not be obliged to offer any additional compensation for disappointment suffered.